We walked in and booked a room for one night. We wanted to see the room before booking and they did allow us to see it. The room was okay so we proceeded to book it. It cost us 400RMB for one night with a 100RMB deposit. We paid it. They have a sign posted that clearly says if you want to book another night you must tell the staff 1 day in advance. We did not because we only wanted one night. We then booked a trip to the Great Wall with them for the next morning.
The bus left for The Great Wall at 8am the next morning and we were rushing to eat the provided breakfast because every locker we tried to use took our money and did not work. They rushed us to eat and leave so we did. We returned from the trip around 4pm that day and realized we still had the electronic scanned key card for our room. The lady at the front desk told us we must pay 300RMB for half a day because we didn’t turn in the key on time.
First of all, half of the whole total is only 250RMB including the deposit. 200RMB without. Then, we never requested to book the room for another night 1 day in advance so why would they “hold” the room for us. At the most, we would lose our deposit. But even that doesn’t make sense because the day before when the “girl” wasn’t there there was a boy. He told a white couple that admitted to losing their card they would lose the deposit and have to pay 100RMB deposit again for another card. If they found the card they get 200RMB returned. So this lady was just picking on us. All of this comes after they tell me, put a shirt on (it’s super hot outside), put shoes on, you can’t drink your beer inside or outside (the Chinese lady snitched after saying something under her breath in Chinese with an attitude). And they wanted us to pay 300RMB for half a day and still couldn’t use the room. HAHAHAHA Yeah right!
We are nice people so we said here is 400RMB we only need the room for 5 hours until we go to the airport, Let’s book it. She had an attitude with us because she was mad we weren’t mad. So I rudely tossed the money onto her desk. All of a sudden they don’t have any rooms available. BROWN AND BLACK PEOPLE DO NOT BOOK THIS HOSTEL. They will treat you bad and unfair. The hostel is lovely but the people running it are horrible and ruin your experience.
Ps. We don’t mean to be negative but we have to tell the truth and spread the word. We are here to help and inform. We hope this helps someone in their decision. Have a great day! (This review has been uploaded to tripadvisor.com) #SiceYourLife